{"id":1005082,"date":"2026-02-24T09:55:21","date_gmt":"2026-02-24T08:55:21","guid":{"rendered":"https:\/\/www.iterates.be\/?post_type=video&#038;p=1005082"},"modified":"2026-02-24T10:08:37","modified_gmt":"2026-02-24T09:08:37","slug":"automatisering-chatbot-klantenportaal","status":"publish","type":"video","link":"https:\/\/www.iterates.be\/nl\/videos\/automatisering-chatbot-klantenportaal\/","title":{"rendered":"Klantenportaal: de online ruimte die uw support en uw teams vrijmaakt"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1005082\" class=\"elementor elementor-1005082\" data-elementor-post-type=\"video\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bebdcba e-flex e-con-boxed e-con e-parent\" data-id=\"7bebdcba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31e1ead5 e-con-full e-flex e-con e-child\" data-id=\"31e1ead5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bd9be8b elementor-widget elementor-widget-heading\" data-id=\"4bd9be8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Portail client : l\u2019espace en ligne qui lib\u00e8re votre support et vos \u00e9quipes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-64cf5f9 elementor-widget elementor-widget-text-editor\" data-id=\"64cf5f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>La reprise de logiciel, c\u2019est reprendre le code existant pour le corriger et le faire \u00e9voluer.<\/li><li>On commence par acc\u00e9der au code, puis on r\u00e9alise une analyse gratuite de maintenabilit\u00e9.<\/li><li>Selon la qualit\u00e9 du code, on am\u00e9liore sur la m\u00eame techno ou on refond une partie (souvent le back-end).<\/li><li>Changer de prestataire permet de d\u00e9bloquer des corrections quand l\u2019\u00e9quipe actuelle n\u2019est plus disponible.<\/li><li>Mettre \u00e0 jour un langage ou migrer une techno am\u00e9liore performance et s\u00e9curit\u00e9.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e46ea74 elementor-widget elementor-widget-video\" data-id=\"e46ea74\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=SMZc4tBdogU&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-7fc35bb0 elementor-widget elementor-widget-text-editor\" data-id=\"7fc35bb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Un portail client<\/b> est souvent la r\u00e9ponse la plus simple quand vos clients vous demandent toujours la m\u00eame chose. L\u2019objectif : proposer un espace sur internet o\u00f9 le client se connecte avec ses acc\u00e8s et retrouve, en autonomie, les informations dont il a besoin \u2014 sans solliciter votre support \u00e0 chaque fois.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2120be7c elementor-widget elementor-widget-heading\" data-id=\"2120be7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi vos clients posent toujours les m\u00eames questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-1551893d elementor-widget elementor-widget-text-editor\" data-id=\"1551893d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans beaucoup d\u2019entreprises, le support passe une partie de son temps \u00e0 r\u00e9pondre \u00e0 des demandes r\u00e9p\u00e9titives : informations produits, documents, \u00e9tapes, estimations, etc.<br \/>L\u2019id\u00e9e d\u2019un portail client, c\u2019est de <b>centraliser ces r\u00e9ponses dans une interface d\u00e9di\u00e9e<\/b>, afin que l\u2019\u00e9quipe support se concentre sur les cas plus complexes et l\u2019accompagnement.<\/p><p>(\u00c9clairage utile) On retrouve souvent une logique \u201c80\/20\u201d : traiter la majorit\u00e9 des demandes via du self-service, et garder l\u2019humain pour les sujets \u00e0 forte valeur ou plus sensibles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e11f732 elementor-widget elementor-widget-heading\" data-id=\"7e11f732\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Portail client (espace client) : d\u00e9finition et objectifs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-58c16661 elementor-widget elementor-widget-text-editor\" data-id=\"58c16661\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un portail client (aussi appel\u00e9 \u201cplateforme client\u201d) est un <b>endroit s\u00e9curis\u00e9<\/b> o\u00f9 vos clients se connectent via un <b>login<\/b>. Une fois authentifi\u00e9, le client arrive sur une interface qui lui est d\u00e9di\u00e9e et qui peut varier selon son profil et ses droits.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c0a778c elementor-widget elementor-widget-heading\" data-id=\"5c0a778c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Que peut contenir un portail client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-dbacf57 elementor-widget elementor-widget-text-editor\" data-id=\"dbacf57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans la vid\u00e9o, plusieurs exemples concrets sont cit\u00e9s :<\/p><ul><li aria-level=\"1\"><b>Fiches produits<\/b> (documentation, infos pratiques sur vos produits)<\/li><li aria-level=\"1\"><b>Estimation de prix<\/b> (simulateur \/ estimation accessible en ligne)<\/li><li aria-level=\"1\">Acc\u00e8s \u00e0 des informations utiles, au bon endroit, au bon moment<\/li><\/ul><p>L\u2019objectif reste de construire un portail <b>sans superflu<\/b>, centr\u00e9 sur ce que le client vient chercher.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45b9a830 elementor-widget elementor-widget-heading\" data-id=\"45b9a830\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Portail client et intranet : comment combiner client + employ\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-2caa6dca elementor-widget elementor-widget-text-editor\" data-id=\"2caa6dca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un avantage important : vous pouvez aussi<a href=\"https:\/\/www.iterates.be\/fr\/services\/intranet\/\"> <b>transformer votre portail client en intranet<\/b><\/a> (ou combiner les deux).<br \/>Vous pouvez cr\u00e9er un acc\u00e8s pour vos employ\u00e9s afin de :<\/p><ul><li aria-level=\"1\">Ajouter ou mettre \u00e0 jour des donn\u00e9es destin\u00e9es aux clients<\/li><li aria-level=\"1\">Consulter des fiches pratiques internes<\/li><li aria-level=\"1\">Structurer une partie de la communication et de la connaissance en interne<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58e6e959 elementor-widget elementor-widget-heading\" data-id=\"58e6e959\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Web, mobile, ou les deux : choisir le bon format<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-1d88388b elementor-widget elementor-widget-text-editor\" data-id=\"1d88388b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un portail client peut prendre plusieurs formes :<\/p><ul><li aria-level=\"1\"><b>Application web<\/b> accessible comme un site<\/li><li aria-level=\"1\"><b>Application mobile<\/b> (ou exp\u00e9rience mobile)<\/li><li aria-level=\"1\">Ou un mix selon vos usages<\/li><\/ul><p>Le choix d\u00e9pend de ce qui existe d\u00e9j\u00e0 dans l\u2019entreprise et des habitudes actuelles de vos clients. L\u2019important est de rendre l\u2019acc\u00e8s \u00e0 l\u2019information <b>le plus simple possible<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-494c389 elementor-widget elementor-widget-heading\" data-id=\"494c389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ajouter de la valeur avec l\u2019IA et l\u2019automatisation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-70ff13c elementor-widget elementor-widget-text-editor\" data-id=\"70ff13c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La vid\u00e9o met en avant deux leviers pour aller plus loin :<\/p><h3><b>Un chatbot pour r\u00e9pondre aux questions des clients<\/b><\/h3><p>Vous pouvez <a href=\"https:\/\/www.iterates.be\/fr\/services\/chatbot\/\"><b>int\u00e9grer un chatbot dans un espace client<\/b><\/a> qui r\u00e9pond aux questions courantes et oriente l\u2019utilisateur vers la bonne information.<\/p><h3><b>Des automatisations (emails, notifications, workflows)<\/b><\/h3><p>Exemple cit\u00e9 : <b>envoyer un email quand un nouveau document est upload\u00e9<\/b>, aux clients concern\u00e9s.<br \/>Service li\u00e9 : <a href=\"https:\/\/www.iterates.be\/fr\/services\/automatisation-de-taches\/\">automatisation de t\u00e2ches dans un service client<\/a> et <a href=\"https:\/\/www.iterates.be\/fr\/services\/intelligence-artificielle-automatisation\/\">int\u00e9gration de l\u2019IA dans un espace client<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1afaf52 elementor-widget elementor-widget-heading\" data-id=\"1afaf52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment se passe un projet de portail client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-6bd4333c elementor-widget elementor-widget-text-editor\" data-id=\"6bd4333c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le d\u00e9roul\u00e9 annonc\u00e9 est structur\u00e9 :<\/p><ol><li aria-level=\"1\"><b>Premi\u00e8re discussion<\/b> : contexte, objectifs, documents \u00e0 mettre en place, types de communications, questions fr\u00e9quentes.<\/li><li aria-level=\"1\"><b>Design d\u2019abord<\/b> : analyse du besoin, parcours utilisateur, interface d\u00e9di\u00e9e \u00e0 votre entreprise.<\/li><li aria-level=\"1\"><b>Validation<\/b> du design ensemble.<\/li><li aria-level=\"1\"><b>D\u00e9veloppement<\/b> par l\u2019\u00e9quipe interne.<\/li><li aria-level=\"1\"><b>Test<\/b> par un testeur pour assurer un rendu qualitatif.<\/li><li aria-level=\"1\">Mise \u00e0 disposition du portail pour vos clients, avec un objectif \u00e9voqu\u00e9\u00a0de <b>1 \u00e0 2 mois<\/b> selon le projet.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-178d9633 elementor-widget elementor-widget-heading\" data-id=\"178d9633\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prochaine \u00e9tape : cadrer votre portail client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-47e2ccc elementor-widget elementor-widget-text-editor\" data-id=\"47e2ccc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous voulez r\u00e9duire les demandes r\u00e9p\u00e9titives, gagner du temps et offrir une interface claire \u00e0 vos clients, la premi\u00e8re \u00e9tape consiste \u00e0 cadrer votre besoin (contenus, acc\u00e8s, automatisations, chatbot, format web\/mobile).<\/p><ul><li aria-level=\"1\">Prendre <a href=\"https:\/\/cal.com\/rodolphebalay\/it-project-meeting-iterates\">rendez-vous avec l\u2019expert portail client<\/a> et espace client<\/li><li aria-level=\"1\"><a href=\"https:\/\/www.iterates.be\/fr\/contact\/#form\">Formulaire de contact pour les projets de portail client et espace client<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b28c417 elementor-widget elementor-widget-heading\" data-id=\"3b28c417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c0 retenir<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-26013b9f elementor-widget elementor-widget-text-editor\" data-id=\"26013b9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li aria-level=\"1\">Un portail client est un <b>espace en ligne s\u00e9curis\u00e9<\/b> (login) qui centralise les infos utiles.<\/li><li aria-level=\"1\">Il permet de <b>r\u00e9duire les questions r\u00e9p\u00e9titives<\/b> et de lib\u00e9rer le support pour les cas complexes.<\/li><li aria-level=\"1\">Il peut \u00eatre combin\u00e9 avec un <b>intranet<\/b> pour vos employ\u00e9s.<\/li><li aria-level=\"1\">Vous pouvez ajouter un <b>chatbot<\/b> et des <b>automatisations<\/b> (emails, notifications).<\/li><li aria-level=\"1\">Le projet suit une logique : cadrage \u2192 design \u2192 validation \u2192 dev \u2192 tests \u2192 mise en ligne.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4262d07 e-flex e-con-boxed e-con e-parent\" data-id=\"4262d07\" data-element_type=\"container\" data-e-type=\"container\" id=\"form\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-72ea58b3 e-con-full e-flex e-con e-child\" data-id=\"72ea58b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3e365560 e-con-full e-flex e-con e-child\" data-id=\"3e365560\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d653228 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3d653228\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Parlez-nous de votre projet\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-29f30c6 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"29f30c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un \u00e9change, mille possibilit\u00e9s.\u00a0<\/p><p>D\u00e9crivez-nous votre vision dans ce formulaire : nous analysons votre demande et vous recontactons sous 24h avec des conseils personnalis\u00e9s et un plan d&#8217;action concret.<\/p><p>Nous avons l&#8217;\u00e9quipe et les ressources n\u00e9cessaires pour vous aider dans vos projets. Confiez-nous les d\u00e9tails dans ce formulaire, nous vous recontacterons sans tarder pour en discuter ensemble.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c86aa49 e-con-full e-flex e-con e-child\" data-id=\"2c86aa49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce7e8f5 elementor-widget__width-auto elementor-absolute elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ce7e8f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"54\" height=\"53\" viewBox=\"0 0 54 53\"><g fill=\"\" fill-rule=\"nonzero\"><path 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Sans-serif;font-size:var( --e-global-typography-74d4df5-font-size );font-weight:var( --e-global-typography-74d4df5-font-weight );text-transform:var( --e-global-typography-74d4df5-text-transform );line-height:var( --e-global-typography-74d4df5-line-height );letter-spacing:var( --e-global-typography-74d4df5-letter-spacing );word-spacing:var( --e-global-typography-74d4df5-word-spacing );fill:var( --e-global-color-vamtam_accent_6 );color:var( --e-global-color-vamtam_accent_6 );background-color:#02010100;border-style:solid;border-width:0px 0px 2px 0px;border-color:var( --e-global-color-vamtam_accent_1 );border-radius:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-1004747 .elementor-element.elementor-element-ff3288e > .elementor-widget-container{margin:0px 0px 0px 0px;}@media(max-width:1280px){.elementor-1004747 .elementor-element.elementor-element-41e87ff .elementor-heading-title{font-size:var( --e-global-typography-vamtam_h5-font-size );line-height:var( --e-global-typography-vamtam_h5-line-height );letter-spacing:var( --e-global-typography-vamtam_h5-letter-spacing );}.elementor-1004747 .elementor-element.elementor-element-ff3288e .elementor-button{font-size:var( --e-global-typography-74d4df5-font-size );line-height:var( --e-global-typography-74d4df5-line-height );letter-spacing:var( --e-global-typography-74d4df5-letter-spacing );word-spacing:var( --e-global-typography-74d4df5-word-spacing );}}@media(max-width:767px){.elementor-1004747 .elementor-element.elementor-element-41e87ff .elementor-heading-title{font-size:var( --e-global-typography-vamtam_h5-font-size );line-height:var( --e-global-typography-vamtam_h5-line-height );letter-spacing:var( --e-global-typography-vamtam_h5-letter-spacing );}.elementor-1004747 .elementor-element.elementor-element-ff3288e .elementor-button{font-size:var( --e-global-typography-74d4df5-font-size );line-height:var( --e-global-typography-74d4df5-line-height );letter-spacing:var( --e-global-typography-74d4df5-letter-spacing );word-spacing:var( --e-global-typography-74d4df5-word-spacing );}}\/* Start custom CSS for container, class: .elementor-element-5a0e5c0 *\/.elementor-1004747 .elementor-element.elementor-element-5a0e5c0 img{\n    width: 100%;\n    height: 300px;\n    object-fit: cover;\n    display: block;\n}\/* End custom CSS *\/\n\/* Start custom CSS for button, class: .elementor-element-ff3288e *\/.elementor-1004747 .elementor-element.elementor-element-ff3288e .elementor-button-text{\n    white-space: nowrap;\n  display: block;\n}\/* End custom CSS *\/<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"1004747\" class=\"elementor elementor-1004747 e-loop-item e-loop-item-1005063 post-1005063 video type-video status-publish has-post-thumbnail hentry categorie-video-intelligence-artificielle-automatisation\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-1e31841 e-flex e-con-boxed e-con e-parent\" data-id=\"1e31841\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-65f2c25 e-con-full e-flex e-con e-child\" data-id=\"65f2c25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-5a0e5c0 e-con-full e-flex e-con e-child\" data-id=\"5a0e5c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.iterates.be\/nl\/videos\/applicatie-ia-web-mobiel-gebruik\/\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f88406 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"7f88406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/maxresdefault-9-1024x576.webp\" class=\"attachment-large size-large wp-image-1005064\" alt=\"\" srcset=\"https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/maxresdefault-9-1024x576.webp 1024w, https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/maxresdefault-9-300x169.webp 300w, https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/maxresdefault-9-768x432.webp 768w, https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/maxresdefault-9-18x10.webp 18w, https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/maxresdefault-9.webp 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-99a401a e-con-full e-flex e-con e-child\" data-id=\"99a401a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41e87ff elementor-widget elementor-widget-heading\" data-id=\"41e87ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.iterates.be\/nl\/videos\/applicatie-ia-web-mobiel-gebruik\/\">Application IA : int\u00e9grer l\u2019intelligence artificielle dans votre logiciel<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-ff3288e elementor-align-left vamtam-has-underline-anim elementor-widget elementor-widget-button\" data-id=\"ff3288e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.iterates.be\/nl\/videos\/applicatie-ia-web-mobiel-gebruik\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir la vid\u00e9o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"1004747\" class=\"elementor elementor-1004747 e-loop-item e-loop-item-1005012 post-1005012 video type-video status-publish has-post-thumbnail hentry categorie-video-intelligence-artificielle-automatisation\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-1e31841 e-flex e-con-boxed e-con e-parent\" data-id=\"1e31841\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-65f2c25 e-con-full e-flex e-con e-child\" data-id=\"65f2c25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-5a0e5c0 e-con-full e-flex e-con e-child\" data-id=\"5a0e5c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.iterates.be\/nl\/videos\/casestudies-over-het-gebruik-van-ia-enterprise-api\/\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f88406 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"7f88406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"480\" height=\"360\" src=\"https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/h4G9WOrF1Cg-HQ.jpg\" class=\"attachment-large size-large wp-image-1005015\" alt=\"\" srcset=\"https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/h4G9WOrF1Cg-HQ.jpg 480w, https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/h4G9WOrF1Cg-HQ-300x225.jpg 300w, https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/h4G9WOrF1Cg-HQ-16x12.jpg 16w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-99a401a e-con-full e-flex e-con e-child\" data-id=\"99a401a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41e87ff elementor-widget elementor-widget-heading\" data-id=\"41e87ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.iterates.be\/nl\/videos\/casestudies-over-het-gebruik-van-ia-enterprise-api\/\">Utiliser l\u2019IA en entreprise : cas concrets, outils et int\u00e9grations (API)<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-ff3288e elementor-align-left vamtam-has-underline-anim elementor-widget elementor-widget-button\" data-id=\"ff3288e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.iterates.be\/nl\/videos\/casestudies-over-het-gebruik-van-ia-enterprise-api\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir la vid\u00e9o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"1004747\" class=\"elementor elementor-1004747 e-loop-item e-loop-item-1005070 post-1005070 video type-video status-publish has-post-thumbnail hentry categorie-video-intelligence-artificielle-automatisation\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-1e31841 e-flex e-con-boxed e-con e-parent\" data-id=\"1e31841\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-65f2c25 e-con-full e-flex e-con e-child\" data-id=\"65f2c25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-5a0e5c0 e-con-full e-flex e-con e-child\" data-id=\"5a0e5c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.iterates.be\/nl\/videos\/ia-agent-definitie-implementatie\/\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f88406 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"7f88406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/maxresdefault-10-1024x576.webp\" class=\"attachment-large size-large wp-image-1005071\" alt=\"\" srcset=\"https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/maxresdefault-10-1024x576.webp 1024w, https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/maxresdefault-10-300x169.webp 300w, https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/maxresdefault-10-768x432.webp 768w, https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/maxresdefault-10-18x10.webp 18w, https:\/\/www.iterates.be\/wp-content\/uploads\/2026\/02\/maxresdefault-10.webp 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-99a401a e-con-full e-flex e-con e-child\" data-id=\"99a401a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41e87ff elementor-widget elementor-widget-heading\" data-id=\"41e87ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.iterates.be\/nl\/videos\/ia-agent-definitie-implementatie\/\">Agent IA : automatiser des t\u00e2ches que l\u2019IA peut faire pour vous<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-ff3288e elementor-align-left vamtam-has-underline-anim elementor-widget elementor-widget-button\" data-id=\"ff3288e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.iterates.be\/nl\/videos\/ia-agent-definitie-implementatie\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir la vid\u00e9o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-17363e9c elementor-align-center vamtam-has-underline-anim elementor-widget elementor-widget-button\" data-id=\"17363e9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.iterates.be\/fr\/videos\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"vamtamtheme- vamtam-theme-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Tous nos vid\u00e9os<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c8ec211 e-flex e-con-boxed e-con e-parent\" data-id=\"2c8ec211\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3fe7d40a e-con-full e-flex e-con e-child\" data-id=\"3fe7d40a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38f0c36b elementor-widget elementor-widget-heading\" data-id=\"38f0c36b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">FAQ\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d88cfcb e-flex e-con-boxed e-con e-parent\" data-id=\"5d88cfcb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4ddee0c4 e-con-full e-flex e-con e-child\" data-id=\"4ddee0c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-33c5d2bc elementor-widget elementor-widget-toggle\" data-id=\"33c5d2bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8681\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8681\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Qu\u2019est-ce qu\u2019un portail client (espace client) ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8681\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8681\"><p>Un portail client est un espace en ligne o\u00f9 le client se connecte avec ses acc\u00e8s pour retrouver des informations utiles. Il sert \u00e0 rendre le client autonome sur les demandes courantes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8682\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8682\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Portail client ou intranet : quelle diff\u00e9rence et peut-on combiner les deux ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8682\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8682\"><p>Un portail client est orient\u00e9 \u201cacc\u00e8s client\u201d, tandis qu\u2019un intranet sert aussi aux employ\u00e9s en interne. Les deux peuvent \u00eatre combin\u00e9s pour que vos \u00e9quipes g\u00e8rent les donn\u00e9es et que vos clients les consultent. Voir : <a href=\"https:\/\/www.iterates.be\/fr\/services\/portails-clients-et-intranet\/\">Combiner un espace client et un intranet<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8683\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8683\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment choisir un prestataire pour d\u00e9velopper un portail client ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8683\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8683\"><p>Un bon prestataire doit cadrer les questions r\u00e9currentes, structurer l\u2019information et proposer une interface simple \u00e0 utiliser. Un premier \u00e9change avec notre <a href=\"https:\/\/cal.com\/rodolphebalay\/it-project-meeting-iterates\">agence de cr\u00e9ation de portail client et d\u2019espace client<\/a> aide \u00e0 lister les documents, les types de communication et les automatisations utiles.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8684\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-8684\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">En combien de temps peut-on mettre un portail client en ligne ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8684\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-8684\"><p>Dans la vid\u00e9o, l\u2019objectif \u00e9voqu\u00e9 est d\u2019avoir une solution disponible en <b>1 \u00e0 2 mois<\/b>, selon le p\u00e9rim\u00e8tre. Pour estimer votre cas, <a href=\"https:\/\/www.iterates.be\/fr\/contact\/#form\">contactez nos experts pour la cr\u00e9ation d\u2019un portail client et d\u2019un espace client<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8685\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-8685\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">On a d\u00e9j\u00e0 un espace client mais il ne r\u00e9pond pas aux besoins : que faire ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8685\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-8685\"><p>Repartir du besoin r\u00e9el (questions fr\u00e9quentes, documents, parcours) permet de supprimer le superflu et d\u2019ajouter ce qui manque. L\u2019<a href=\"https:\/\/www.iterates.be\/fr\/services\/chatbot\/\">ajout d\u2019un chatbot ou d\u2019une automatisation dans un espace client<\/a> peut aussi augmenter la valeur du portail.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu\\u2019est-ce qu\\u2019un portail client (espace client) ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Un portail client est un espace en ligne o\\u00f9 le client se connecte avec ses acc\\u00e8s pour retrouver des informations utiles. 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