Chatbot in business: Why deploy a 24/7 chatbot on your website?
- Reworking software means taking over existing code to correct it and make it evolve.
- We start by accessing the code, then carry out a free maintainability analysis.
- Depending on the quality of the code, improvements are made using the same technology or part of the code (often the back-end) is overhauled.
- Changing service providers allows you to unlock fixes when the current team is no longer available.
- Updating a language or migrating a technology improves performance and security.
Enterprise chatbot It's one of the easiest ways for companies to offer immediate responses, automate certain exchanges and remain available 24/7.
Chatbot: what exactly are we talking about?
A chatbot is a interface where a user can :
- ask questions,
- share files,
- obtain an answer directly from the system.
In the video, this “system” can be :
- or a logic configured from a software point of view,
- or a artificial intelligence who answers questions.
To find out more about setting up chatbot, discover our solutions.
General chatbot vs specialised chatbot: two approaches
A chatbot can be designed with one objective in mind:
- general practitioner answer a wide range of questions,
- specialised responding to specific cases on a defined perimeter.
In practice, many companies invest in specialised chatbots because they target specific irritants: repetitive requests, the need for an immediate response, or speeding up a process.
(Useful general insight: a clear scope and reliable sources of knowledge facilitate adoption, as responses are more consistent and easier to maintain).
HR use case: answering repetitive questions using internal data
Example given: a service HR often receives recurring questions, sometimes very repetitive ones.
The idea is to putting data into chatbots (relevant internal information), so that the chatbot can respond autonomously. based on company data.
The expected result in the video: faster responses, less back and forth, and time savings for the team.
If your objective is to move towards more global automation, explore our solutions dedicated to task automation and artificial intelligence in business
Recruitment use case: submit a CV and get rapid feedback
Another concrete example: on the recruitment, you can submit a CV in the chatbot.
The chatbot can then analyse whether a available offer is directly linked to what is published on the company's website. What's in it for me? speed up certain steps and obtain a quick return.
Why a 24/7 chatbot is changing customer relations (and business)
Availability 24 hours a day, 7 days a week is presented as a major advantage.
But the other key point (as explained in the video) is the impact commercial on a website or application :
- To 6pm-7pm, A prospect can look for a service provider.
- If he tries to call, sometimes there's no answer. person to respond.
- With a chatbot, they can ask questions at any time, receive answers, and be directed towards a request for help. quote.
To reinforce the “website = acquisition” aspect, discover our effective strategies for lead generation with ia and automation.
Modular chatbots that can be set up quickly: what's involved?
In the transcript, chatbots are described as :
- modular,
- quick and easy to put in place.
They can :
- learn from knowledge (based on internal data),
- or be referred to a very specific objective.
Added value: the customer relations. The chatbot automates some of the exchanges without “taking away the human side”, while increasing the efficiency of the system. satisfaction thanks to rapid access to information.
Example given: an accountancy firm that answers “basic” accounting questions via a chatbot can reduce some of the repetitive work, and even consider offering access to the chatbot as a paid service (subscription scenario mentioned in the video).
How to integrate a chatbot: website, existing software, dedicated interface
ITS / Iterates indicate that they are developing chatbots with several possible implementation modes:
- integration directly into your website,
- integration into existing software (by connecting to internal tools),
- or made available via a dedicated interface to the chatbot.
For a better understanding of the technical options and the project framework, consult our complete guide to build your own AI chatbot from A to Z.
Getting your project off the ground: meetings, requirements, advice and quotes
The proposed start-up is simple:
- You contact the team (by phone or email).
- A appointment is organised to identify your needs.
- You will receive advice on setting up the chatbot and the associated automation.
- The aim is to achieve a quote for your project.
The next stage
- Make an appointment with an AI chatbot integration expert
- Or contact our professional chatbot team directly via our online form
To remember
- A chatbot is a question/answer interface, sometimes based on AI, sometimes on software logic.
- A distinction is made between a general chatbot and a specialised chatbot (for specific uses).
- HR cases: answering repetitive questions using internal data.
- Recruitment case: submit a CV and refer to an available vacancy.
- 24/7 improves the experience and captures out-of-hours requests.
- Can be integrated into a website, in-house software or via a dedicated interface.
- To get started, you need to have a scoping meeting, get some advice and then draw up an estimate.
Tell us about your project
One exchange, a thousand possibilities.
Describe your vision to us using this form: we'll analyse your request and get back to you within 24 hours with personalised advice and a concrete action plan.
We have the team and the resources to help you with your projects. Give us the details in this form and we'll get back to you as soon as possible to discuss them together.
A chatbot for business is an interface where users ask questions, sometimes share files, and receive an answer automatically. It can be configured using software rules or AI.
A generalist chatbot answers a wide range of questions, while a specialist chatbot targets specific cases (HR, recruitment, support). The choice depends above all on your objective and the recurring questions to be answered. An initial scoping exercise helps to define the scope.
Check its ability to integrate the chatbot into your site, your internal tools, or to provide a dedicated interface. Also make sure that it knows how to structure the data that will feed the responses. You can get started via the form for custom chatbot projects for companies.
Make an appointment to identify your needs and the purpose of the chatbot, then you can get a chatbot quote based on the integration chosen.
Go back to the scope: use cases, available internal data, and integration method (site, software, interface). Refocusing often helps to improve the quality of responses and customer satisfaction. To discuss this with a autonomous chatbot technician.