Merci Germain - Web application for property management
Thank you Germain Merci Germain is a bespoke web application developed for a short-term property management company. Designed to support the growth of their business, the platform aims to centralise the management of incidents, interventions, estimates, customer approvals, invoices and communications between all the parties involved in a site or property, while guaranteeing smooth and reliable operational monitoring.
Features
- Incident ticket system with internal messaging and attachments
- Multi-profile interface for customers, managers, technicians and administrators
- Automatic generation of quotations with electronic validation
- Planning diary for internal and external operations
- Budget monitoring of projects, including time spent and expenses
- Real-time chat between users
- Geolocation photo validation for key delivery
Before iterates
- Growing volume of incidents difficult to track manually
- Lack of centralisation of data and communications
- Delays in processing requests and transmitting information
- Difficulties in coordination between parties in the field and managers
After iterates
- Unified application for seamless operations management
- Real-time monitoring of tickets and interventions
- Improved team communication and responsiveness
- Better traceability, transparency and customer satisfaction
- Automation of administrative and operational processes
Impact of the solution
- Reduced incident handling time
- Centralisation of all exchanges on a single platform
- Optimising the planning and monitoring of operations
- Reliable key management, a crucial factor in short-term rental
- Reduce human error and save administrative time
Skills used
- .Net / Blazor development
- UX/UI design adapted to multiple profiles
- Business process automation
- Real-time communication
- Document management and electronic validation
- Responsive web integration
Our support
We worked with Merci Germain right from the scoping phase, identifying the critical needs associated with their growth and the complexity of their operations. The iterates team designed a modular platform, adapted to different user profiles, with a strong emphasis on automation and traceability. We carried out the project using an agile method, encouraging user feedback at every stage of delivery. User training and personalised documentation ensured that the application got up and running quickly and efficiently.
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