Public Sector IT Development Agency

The transformation digital is now a major challenge for administrations, local authorities, institutions and public services. It is not limited to the computerisation of processes: it aims to offer services that more accessible, transparent and efficient while optimising internal operations.

Key reasons why digital transformation is essential

• Greater accessibility for citizens Thanks to online portals and mobile applications, administrative procedures (payments, requests, declarations) are accessible 24/7, without the need to travel.
  
  
• Operational efficiency Automating processes (file processing, document flow management, electronic signatures) reduces delays and errors.
  
  
• Transparency and trust Digital solutions provide better monitoring of requests and clearer communication between citizens and institutions.
  
  
• Cost reduction Digitalisation reduces administrative burdens, optimises the use of resources and reduces the amount of paper used.
  
  
• Modernising the image of the public sector offering modern digital tools improves relations with users and strengthens the credibility of institutions.
  
  
• Interoperability and security Thanks to appropriate solutions (secure cloud, public CRM, data management tools), public authorities can centralise and protect their sensitive information.
  
  

In short, digital transformation is enabling the public sector to become closer to citizens, more agile and more efficient, while meeting the expectations of an increasingly connected society.

Schedule an appointment to modernise your public services thanks to digital technology.

Iterates supports administrations, municipalities and public institutions in their digital transformation with solutions tailor-made, secure and scalable. The aim is to simplify procedures for citizens while improving the internal efficiency of services.

Our digital solutions for the public sector

• Web applications and citizen portals online platforms for completing administrative procedures (applications, payments, forms) 24/7, with real-time monitoring.
  
  
• Mobile applications for public services mobile solutions tailored to the needs of local authorities to facilitate access to services (reservations, alerts, local alerts).
  
  
• CRM for public institutions Customer relationship management tools to centralise requests, ensure personalised follow-up and improve transparency.
  
  
• Document management and workflow tools These include the automation of case processing, the integration of electronic signatures and secure digital archiving.
  
  
• Automation solutions Reducing repetitive tasks thanks to automated systems (reminders, notifications, appointment management).
  
  
• Artificial intelligence and data analysis Public data: using public data to optimise decision-making, anticipate needs and improve local policies.
  
  
• Interoperability and integration Implementation of solutions capable of interacting with existing software (ERP, databases, financial systems).
  
  

In short, Iterates develops digital solutions that enable public institutions to offer modern, accessible and reliable services to their citizens, while optimising their internal organisation.

Iterates helps public authorities and institutions to digitalise their services to make administrative procedures simpler, faster and more accessible for citizens.

Our solutions for streamlining citizen procedures

• Online portals and digital counters centralised access to requests (documents, certificates, permits, payments) available 24/7, without having to travel.
  
  
• Citizen-focused mobile applications tools enabling users to track their files, receive notifications and easily access local services.
  
  
• Intelligent forms : interactive and automated forms which guide citizens through the application process and reduce data entry errors.
  
  
• Secure online payments Digital payment: integration of digital payment solutions for secure payment of taxes, fees and utilities.
  
  
• Real-time monitoring Every citizen can track the progress of their file and receive alerts at every stage (validation, update, response).
  
  
• Automated processing Reduced lead times thanks to automated sorting, archiving and validation of administrative requests.
  
  
• Accessibility and inclusion Clear, multilingual and accessible interfaces (WCAG), guaranteeing access to services for all.
  
  

In short, Iterates transforms the administrative process into a one-stop shop. a fluid, transparent and accessible experience, This will strengthen trust between public institutions and citizens.

Yes, Iterates designs inclusive and accessible digital solutions to ensure that every citizen, whatever their situation, can easily use the digital services available to them.

Our approach to accessibility

• Compliance with international standards all our web and mobile applications follow the recommendations WCAG (Web Content Accessibility Guidelines), guaranteeing access for people with disabilities (vision, hearing, motor skills).
  
  
• Multilingual interfaces We develop solutions tailored to local contexts, with the option of offering several languages to reach a wider audience.
  
  
• Ease of use Our platforms are designed with clear, intuitive ergonomics for a variety of user profiles, including those who are unfamiliar with digital technology.
  
  
• Multi-media compatibility The tools created by Iterates can be accessed from a computer, tablet or smartphone, in line with modern usage.
  
  
• Offline accessibility Some of our mobile solutions include an offline mode, which is particularly useful in areas with poor network coverage.
  
  
• Digital inclusion Digital learning: we support institutions in setting up educational programmes to help users get to grips with digital tools.
  
  

In short, Iterates ensures that its digital solutions are easy to use, inclusive and accessible to all, to promote a relationship of trust between the public sector and citizens.

Absolutely. Iterates develops customised citizen applications to help local authorities and public institutions offer modern, accessible services tailored to the real needs of citizens.

The characteristics of the citizen applications developed by Iterates

• iOS & Android mobile applications Available on the stores, they give citizens easy access to public services from their smartphones.
  
  
• Functionality tailored to local needs These include reporting incidents (roads, lighting, cleanliness), reserving public spaces, paying for services online and tracking administrative requests.
  
  
• Accessibility and inclusion accessibility standards (WCAG), simple multilingual interfaces to reach the entire population.
  
  
• Real-time communication push notifications to keep citizens informed (works, events, local alerts, new regulations).
  
  
• Integration with existing systems seamless connection with existing databases, public CRM or ERP systems.
  
  
• Security and RGPD compliance protection of personal data and hosting that complies with European standards.
  
  
• Participatory tools surveys, citizen consultations and feedback modules to strengthen the relationship between elected representatives and residents.
  
  

Benefits for public institutions

• Improving proximity to citizens through a direct, interactive channel.
  
  
• Reducing the administrative burden by automating and digitally processing requests.
  
  
• Reinforcing transparency and a modern image of the institution.

In short, a tailor-made citizen application designed by Iterates makes it possible to simplifying procedures, strengthening citizen involvement and improving the efficiency of public services.

Security and compliance are at the heart of digital projects developed by Iterates. In the public sector, where the management of sensitive data is essential, we apply strict standards to guarantee the security of our data. protection of information, the system reliability and compliance with current regulations.

Our safety commitments

• Data protection all solutions are designed to comply with RGPD (General Data Protection Regulation) and ensure transparent and secure management of personal data.
  
  
• Secure hosting We work with cloud infrastructures that comply with European standards, guaranteeing a high level of availability and protection against cyber-attacks.
  
  
• Encryption of exchanges Communications (APIs, portals, mobile applications) are systematically secured using encryption protocols (SSL/TLS, HTTPS).
  
  
• Access control and strong authentication : implementation of multi-factor authentication (MFA) systems, user rights management and access logging.
  
  
• Regular tests and audits each application is subject to penetration testing, security audits and code reviews to identify and correct vulnerabilities.
  
  

Regulatory compliance and IT governance

• RGPD and eIDAS compliance Data protection: our solutions include consent management, anonymisation and the ability to export/delete data on request.
  
  
• International standards Alignment with ISO 27001 (information security) and ISO 22301 (business continuity).
  
  
• Interoperability with public systems seamless integration with existing infrastructures, while complying with legal and sectoral requirements.
  
  

In short, Iterates guarantees digital solutions reliable, secure and compliant with European regulations, This will enable public institutions to protect their data and strengthen public confidence.

Contact Iterates to secure your digital projects.