Project created by iterates

ProMecano - Intelligent assistant for field technicians

Web applications

ProMecano is an innovative digital solution designed to transform access to technical knowledge within field teams. Through an intuitive PWA application coupled with a web administration interface, the platform enables technicians to obtain immediate answers to their operational problems thanks to a chatbot powered by artificial intelligence.

The project is part of a strategy to capitalise on internal knowledge: the knowledge of experienced technicians and support staff is structured, enhanced and made accessible in real time, anywhere in the world. In this way, ProMecano aims to reduce dependency on experts, speed up incident resolution and significantly improve the productivity of technical teams.

Accessible directly via the browser (with no need to download via the stores), the solution offers a fluid, universal experience, adapted to environments in the field.

Features

Intelligent AI-based chatbot for real-time technical support
Multilingual comprehension and response (FR, NL, ES, PL, etc.)
Rapid access to a centralised, scalable knowledge base
Mobile-optimised PWA interface (for use in the field)
History of interactions and continuity of exchanges
Continuous improvement system by enriching responses
User management (patients / practitioners)
User and access management
Knowledge base administration
Supervision of chatbot interactions
Analysis of performance and recurring requests
Direct access via URL (promecano.com) with no installation required
Scalable architecture for international deployment

Before iterates

Difficulty in gaining rapid access to reliable technical information
Heavy reliance on in-house experts and support
Waste of time looking for solutions
Informal and unstructured transmission of knowledge
Heterogeneous responses from different people
Increased complexity in a multilingual context

After iterates

Instant access to centralised technical expertise
Significant reduction in expert requests
Consistent, reliable and contextualised responses
Operational time-savings for technicians
Easy adoption thanks to a simple, accessible interface
Native multilingual support for international teams
An evolving tool that's constantly being enhanced

Impact of the solution

For users: greater autonomy, faster problem resolution, greater efficiency in the field
On the organisational side: reduced support workload, better capitalisation of internal knowledge
Business: improving overall productivity and reducing operating costs
Product performance: a robust, globally accessible solution designed to evolve with business needs

Skills used

Progressive Web App (PWA) design and development
Full-stack web development (frontend & backend)
Integration of artificial intelligence (chatbot / LLM)
Structuring and exploiting knowledge bases
UX/UI geared towards mobile-first use
Design of business administration tools
Multilingual management and internationalisation
Scalable, high-performance architecture

Our support

We helped ProMecano design and develop its entire digital platform, with an approach focused on use in the field and operational performance.

Our involvement included analysing the business needs and existing support flows, structuring the knowledge base and use cases, designing a simple, fast and effective user experience, developing a frictionless PWA, setting up a back-office tailored to internal teams, integrating a high-performance and scalable AI engine, and preparing for international and multilingual deployment.

ProMecano illustrates our ability to transform complex business issues into practical, high-performance digital solutions that can be immediately adopted by users in the field.